Support
Welcome to the Klevgrand Support!
We want our products to be as intuitive and easy to use as possible. But if you have questions or run into trouble, we are here to help. Look through our FAQ below, or get in touch with us directly.
Working hours
Monday – Friday
07:00 – 17:00 CEST
Responses may be slower during holidays and weekends.
FAQ
- I want to uninstall a pluginHow to uninstall a Klevgrand plugin on macOS and Windows
- I can’t find the program/pluginThe plugin is nowhere to be found on the computer
- I need help with Tomofon and MPESetup instructions for Tomofon and MPE
- Do you support the Apple Silicon chip?Apple Silicon native compability
- What are the system requirements for the plugins?Klevgrand System Requirements
- There is a virus in the installerAnti-virus and false positives
- Do you offer demo versions of the plugins?Demo version ≈ full version
- I got a free plugin from a Klevgrand partnerHow to redeem a plugin from a Klevgrand partner
- I purchased a plugin from a resellerHow to redeem a plugin bought from a reseller
- Free plugin asks for a serialThe free plugin I downloaded is not authorized
- What is the limit on the number of computers I can use my plugin on?Usage Restrictions and Installation Permissions
- I want to transfer my license to someone elseKlevgrand license transfer policy
- Authorizing a plugin manually with a license fileNew license system how-to
- I purchased a plugin from a resellerHow to redeem a plugin bought from a reseller
- What is the limit on the number of computers I can use my plugin on?Usage Restrictions and Installation Permissions
- Senior citizens discountOur senior citizens discount
- I want to request a refundThe Klevgrand Refund Policy
- I want to purchase without VATHow to make purchase as a EU business
- Are payments to Klevgrand safe?Payments with secure encryption
- Student discountThe Klevgrand Academy
- Teacher/educator discountAcademic discount
- I want to transfer my license to someone elseKlevgrand license transfer policy
- Do you offer demo versions of the plugins?Demo version ≈ full version
- Authorizing a plugin manually with a license fileNew license system how-to
- Rent-to-own frequently asked questionsRent-to-own, frequently asked questions
- I need help with Tomofon and MPESetup instructions for Tomofon and MPE
- Can I use my own samples in OneShot?How to get started with your own samples in OneShot
- What is a Tomofon Audio Model?Get started creating your first Audio Models
- How do I create my own patterns in Borsta?Borsta overview and tutorial
- How do I use the ducker in Kleverb?Kleverb overview and examples
- How do I install Tomofon Audio Model Packs in iOS?Tomofon Audio Model installation guide
- Motion Controller for OneShot2 SetupHow to set up your iPhone for MIDI-connection to your Mac and host DAW
- Set up MIDI with Altitude in Logic Pro
- Set up Multi-out with Altitude in Logic Pro
- Set up MIDI with Altitude in Ableton Live
- Set up Multi-out in Ableton Live
- I want to install and authorise a plugin after purchase using Klevgrand HelperHow to install and authorise a plugin after purchase using the Klevgrand Helper
- I want to install an update of a plugin using Klevgrand HelperHow to install an update of a plugin using the Klevgrand Helper
- I want to uninstall a plugin using Klevgrand HelperHow to uninstall a plugin using the Klevgrand Helper
- I want to install and authorise an expansion using Klevgrand HelperHow to install and authorise an expansion using the Klevgrand Helper
- I want to install a demo using Klevgrand Helper How to install a demo using the Klevgrand Helper
Klevgrand Helper
Klevgrand Helper streamlines updates, installations and license activations for all your Klevgrand plugins and expansions. Sign in with your Klevgrand account and prepare for a smooth experience with Klevgrand Helper.
